Replacements and Refunds
Last updated - December 28, 2017
BANTAM Vape is committed to 100% customer satisfaction! If you are unsatisfied for any reason, please contact us immediately for quick resolution**.
More About Our Policy:
- We do not accept any claims for refund or replacement after 30 days from the original order date.
- You may cancel an order at any time prior to shipment.
- In our sole discretion, we will either (i) replace the item in question, or (ii) refund the purchase price paid. If we elect to provide a refund, a credit will appear on your statement, the timing of which will depend on the issuing bank and billing cycle.
- We cannot assume responsibility for lost shipments, so please retain your return tracking number for your reference.
** BANTAM Vape reserves the right to deny any claim for refund or replacement if we determine, in our sole discretion, that our commitment to 100% customer satisfaction is being abused.
We do everything we can to assist your shipment through your country’s customs. However, if seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk. Some countries may not permit e-liquid deliveries, including, but not limited to, Brazil, France, Israel, Mexico, Norway, Panama, Saudi Arabia, Thailand, and Turkey.]