During this extraordinary global health pandemic, we are closely monitoring the rapid spread of COVID-19 and are taking the appropriate precautions to best protect our employees, partners and customers.

This situation brings with it a great deal of unknown for the world around us and we understand that you may have concerns regarding our business operations, specifically the fulfillment of online orders.

Bantam is taking it one day at a time, paying close attention to COVID-19 updates from our federal, state and local government agencies, particularly the Centers for Disease Control and Prevention (CDC). We are adjusting our business to reflect the current environment, and are currently open and operating in order to supply those who count on us with high-quality e-liquids.

You’re a Priority

To date, our operating and fulfillment schedule remains unchanged, helping us to avoid any delays in product fulfillment. Please keep in mind, Bantam uses various shipping partners, many of which may be experiencing minor delays due to COVID-19.

Should you want to replenish your e-liquid supply, take advantage of our Buy One Get One Free offer when you order on our website with the code STAYHOME2020.

We’re In This Together

While research is ongoing on the spread of COVID-19, it’s important to continually refer to the CDC guidance on safe package handling. We also encourage you to follow standard prevention methods, such as hand washing and avoidance of face touching, when handling packages upon delivery.   

To help do our part to minimize the spread of COVID-19, we have adopted additional actions to best protect the health and well-being of our employees, partners and customers.

Our customer service team is also operating on its regular schedule, through the normal channels, to ensure all customer questions, concerns and suggestions are read and responded to in a timely fashion.

As always, we are committed to your satisfaction. If you are unsatisfied for any reason, you may request a refund or replacement within 30 days of the original order date. No questions asked & no restocking fees!

Again, Bantam is taking it one day at a time, paying close attention to COVID-19 updates. If and when there are developments that could impact fulfillment, you’ll be the first to know.

Stay home and stay well, vape fam.